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Case Studies

A portfolio of documented contributions. Each case explains the challenge, what was done and what the evidence allows us to claim.

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Selected case studies

Enterprise Collaboration Workspace

A SharePoint-based corporate workspace developed for approximately 15,000 users, reaching up to 10 million operations per year.

Enterprise Knowledge Management System

Knowledge strategy, governance, processes, engagement, digital tools and KPIs for an upstream business.

Knowledge Management Pilot in Dubai

Piloted three knowledge-management use cases for an oil and gas client and identified a potential USD 1.5 million annual saving opportunity.

Knowledge Management ROI Model

Developed an ROI assessment model adapted to client processes and the knowledge-management landscape.

ISO 30401 Localisation

Co-author of the Russian localisation of ISO 30401:2018 into GOST R ISO 30401-2020.

IT4KM Research

Researched technology solutions supporting knowledge management and presented the findings during Knowledge Management Week 2020.

Lessons Learned Standardisation

Developed a maturity approach, process standard, templates and implementation support for lessons learned.

Confluence Knowledge Base

Designed knowledge-management processes and implemented a knowledge base supported by Atlassian Confluence.

Knowledge Management Operating Model

Designed knowledge-management processes and an organisational operating model for an oil and gas client.

Internal Knowledge Portal Transformation

Improved user experience, content integrity and knowledge transfer during organisational change.

R&D Knowledge Management and Atlassian Improvement

Introduced knowledge-management practices in R&D, improved Jira and Confluence and trained employees.

Lotus Notes to Microsoft 365 Migration

Supported a migration for approximately 5,000 users to Outlook, Lync and SharePoint with training and communications.

SharePoint Intranet Design

Functional and technical design of a SharePoint 2013 intranet for a Gulf-region oil and gas client.

E-learning Catalogue for 12 Universities

Designed an education resource catalogue covering 12 universities, including taxonomy, usability and documentation.

Google Workspace Migration

Managed a Google Workspace migration for approximately 150 users.

Slack Workspace Migration

Supported migration and growth of a Slack workspace, from approximately 40 to 100 participants.

SAP S/4HANA Transformation Delivery

Project-management and organisational change work around an SAP S/4HANA enterprise programme.