Knowledge Management
Make expertise easier to find, share and use when it matters.
Independent consultant · A partner to your team
Internal Knowledge Portal Transformation
Improved user experience, content integrity and knowledge transfer during organisational change.
01 /
Your challenge
The internal knowledge portal needed improvement while teams and responsibilities were changing.
02 /
What you receive
Led improvement initiatives supporting the KM strategy, portal usability and quality of knowledge content.
03 /
Business value
A public recommendation by Thomas Shepherd describes better end-user experience and knowledge transfer; no quantitative improvement is claimed.
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Relevant experience
Project figures are taken from professional records; figures described as potential benefits are not presented as realised savings. Commercial details and client disclosure remain subject to approval.
Related services
Digital Workplace & Collaboration
Give distributed teams a coherent place to work and share information.
Related systems
Atlassian: Jira, Confluence, JSM & Rovo
Connect work tracking, trusted knowledge and service support into a coherent workflow.
Recommendations and references
Thomas Shepherd
Supported organisational knowledge strategy and led improvements to the internal knowledge portal, its usability and information integrity.