Atlassian: Jira, Confluence, JSM & Rovo
Connect work tracking, trusted knowledge and service support into a coherent workflow.
Independent consultant · A partner to your team
Knowledge Management
Make expertise easier to find, share and use when it matters.
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Your challenge
Important answers live in inboxes, individual heads or disconnected repositories. Teams repeat work and critical expertise disappears when people leave.
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What is in it for you?
- Find experts and reliable answers faster.
- Reduce the risk of losing critical expertise.
- Make decisions using reusable lessons and trusted knowledge.
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What you receive
- Knowledge audit and prioritised knowledge map.
- Governance model, roles, workflows and measurable KPIs.
- Practical roadmap for knowledge bases, communities and expert discovery.
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How we work
We identify knowledge risks with the people doing the work, test a useful pilot and design routines that survive beyond the initial implementation.
Related systems
Microsoft 365, SharePoint & Teams
Design and govern an intranet where content and collaboration remain usable as the company grows.
Notion
Turn a flexible Notion workspace into a navigable, maintained knowledge environment.
ARIS
Make enterprise processes understandable and governable through structured process architecture.
Selected case studies
Enterprise Collaboration Workspace
A SharePoint-based corporate workspace developed for approximately 15,000 users, reaching up to 10 million operations per year.
Enterprise Knowledge Management System
Knowledge strategy, governance, processes, engagement, digital tools and KPIs for an upstream business.
Knowledge Management Pilot in Dubai
Piloted three knowledge-management use cases for an oil and gas client and identified a potential USD 1.5 million annual saving opportunity.
Knowledge Management ROI Model
Developed an ROI assessment model adapted to client processes and the knowledge-management landscape.
ISO 30401 Localisation
Co-author of the Russian localisation of ISO 30401:2018 into GOST R ISO 30401-2020.
IT4KM Research
Researched technology solutions supporting knowledge management and presented the findings during Knowledge Management Week 2020.
Lessons Learned Standardisation
Developed a maturity approach, process standard, templates and implementation support for lessons learned.
Confluence Knowledge Base
Designed knowledge-management processes and implemented a knowledge base supported by Atlassian Confluence.
Knowledge Management Operating Model
Designed knowledge-management processes and an organisational operating model for an oil and gas client.
Internal Knowledge Portal Transformation
Improved user experience, content integrity and knowledge transfer during organisational change.
Recommendations and references
Thomas Shepherd
Supported organisational knowledge strategy and led improvements to the internal knowledge portal, its usability and information integrity.
Anastasia Saveleva
Led knowledge-management implementation in R&D, improved Confluence and Jira, delivered training and engaged colleagues in knowledge sharing.
Andrey Sumtsov
Recognised expertise in knowledge management and application lifecycle management, business focus and adaptability.
Let’s discuss your challenge
Describe the situation you want to change; we can shape a practical scope together.
Start with a conversation