What is Atlassian Confluence?

Confluence is a collaboration platform based on wiki principles and aimed to enhance knowledge capture and sharing capabilities for project and product teams and organizations in general.

Confluence can fulfil several scenarios ranging from an organization-wide knowledge base to a dedicated team knowledge space (for example, to capture product requirements or process descriptions and instructions). It integrates nicely with many other tools, including Atlassian Jira (for product, project and task management). This allows publishing progress charts and link Jira tasks, stories and epics to Confluence pages. Every page is versioned, allowing it to revert to a specific version if needed.

Why invite me as a Confluence instructor?

I have been implementing Confluence and providing end-user training since 2010, which allowed me to build experience in organising and running high-quality functional training. The following training parameters could be varied when ordering a training:

• on-site or online;
• cloud or on-premise Confluence;
• English or Russian language;
• provided Confluence instance.

Request the pricing.

Confluence implementation experience

• Knowledge base development for a multinational EV maker, 2500 users:
  • Functional and technical design.
  • Plugins used: Comalatech Document Management, Scroll Documents.
• Knowledge base creation for a service department of an IT company, 300 users:
  • Functional and technical design.
  • Plugins used: ServiceRocket Scaffolding (page forms) and Reporting (usage metrics), Comalatech Workflows (page approval workflow).
• Knowledge base creation for an IT unit of a multinational food company.

End-user training was included in every described project.

Training content

Confluence 101 (for end users)

• Goal: obtain knowledge of basic features and skill of using it (up to the level when a trainee is able to teach another user to add and edit pages).
• Trainee profile: new Confluence users with no or little prior exprerience of using it.
• Prerequisites: none.
• Timing: 1 day / 8 training hours (including breaks).
• Course contents (set up to customer needs, detailed table of contents is available upon request):
  1. Intruduction to wikis
  2. Content authorship
  3. Fine-tuning workspace

Confluence 201 (for authors and content managers)

• Goals:
  • Get an overview of proven successful and wrong practices of implementing Confluence.
  • Get a deep practice of working with macroses.
• Trainee profile: users wishing to deepen their Confluence authorship/editorial skills.
• Prerequisistes:
  • Creating and viewing pages and blog posts.
  • Attachment management.
  • Search.
• Timing: 1 day / 8 hours (including breaks).
• Course contents (set up to customer needs, detailed table of contents is available upon request):
  1. Wiki proven practices
  2. Confluence space administration
  3. Macros
  4. Content management
  5. Templates and blueprints

Next steps

I would be happy to design and deliver training on Atlassian Confluence for your team, in person or remotely. Schedule a short call with me using the form below, and let’s rock!